Rentajet Group Ltd (trading as RGL Services)
Website: https://rglservices.co.uk
Last updated: 9 September 2026
This privacy policy explains how we collect, use and protect personal data when you use our website or contact us. It is written to comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended by the Data (Use and Access) Act 2025.
1. Who we are
The data controller is:
Rentajet Group Ltd (trading as RGL Services)
Registered in England and Wales
Company number: 01788078
Registered office: 210 Pentonville Road, London, England, N1 9JY
Rentajet Group Ltd is part of the Veolia group. Where we share data within the group, we remain the controller for website and enquiry data unless we tell you otherwise.
Data Protection Officer
Email: dpo.uk@veolia.com
Telephone: 020 3567 2000
You can also contact us at sales@rglservices.co.uk or 02380 817 160.
2. Personal data we collect
Depending on how you use the site, we may process:
- Identity and contact data, name, job title, company, email address, telephone number, and the content of your message.
- Project/quote data, site address, service required, dates, location and other details you give us so we can respond.
- Technical and usage data, IP address, browser type, device information, pages visited, referral source, date/time of visit and similar analytics data.
- Marketing preferences, whether you have asked to receive updates.
We do not knowingly collect data about children.
3. How we collect it
- Directly from you, via contact or callback forms, email, phone or post.
- Automatically, via cookies and similar technologies when you use the website (see section 7).
4. Why we use personal data and our lawful bases
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to enquiries, quotes and call back requests | Legitimate interests (to run and win B2B work), and/or steps prior to entering a contract |
| Providing and administering contracted services, invoicing and records | Contract; legal obligation (tax and accounting) |
| Operating and securing the website | Legitimate interests |
| Understanding how the website is used (analytics) | Consent, where required by PECR; otherwise, legitimate interests for first party statistics used only to improve the site |
| Sending marketing emails about our services | Consent, or the PECR “soft opt in” for similar services where that exception applies. You can opt out at any time |
| Sharing data with Veolia group companies for group DPO support, IT, compliance or follow up after the acquisition | Legitimate interests |
| Establishing, exercising or defending legal claims | Legitimate interests; legal obligation |
We do not sell personal data.
5. Who we share data with
We share personal data only where necessary:
- Veolia group companies, including for data protection support (our DPO function sits with Veolia UK).
- Service providers who process data for us, such as website hosting and maintenance providers, Google Analytics (Google Ireland Limited / Google LLC) for website statistics, and email/IT/security providers.
- Professional advisers (for example lawyers or insurers) where needed.
- Regulators, courts or other parties if the law requires it.
These parties may only use the data for the purposes we specify, under contract where they act as processors.
6. International transfers
Some providers, including Google, may process data outside the UK. Where that happens, we rely on a lawful transfer mechanism, such as the UK Extension to the EU-US Data Privacy Framework (where the recipient is certified) or the UK International Data Transfer Agreement/Addendum.
7. Cookies and similar technologies
We use:
- Essential cookies, needed for the site to work (including storing your cookie choice). These do not require consent.
- Analytics/tracking cookies, used to understand how the site is used. These are set only after you accept them, unless an exception under PECR applies and we have given you a simple way to object.
Google Analytics places a cookie and collects technical/usage information. It can collect personal data (for example, IP address). We do not use analytics to identify you as an individual for marketing unless you have agreed to that separately.
On your first visit you can accept all cookies or essential cookies only. You can change your choice later via Manage consent.
You can also block cookies in your browser. Essential cookies may be required for parts of the site to work.
8. How long we keep data
We keep personal data only for as long as needed for the purpose collected, including legal, accounting and reporting duties. Typical periods:
- Website enquiries that do not become a contract: 12 to 36 months after last contact.
- Customer/contract records: length of the contract plus 6 years (limitation and tax).
- Analytics data: according to our Analytics settings (commonly 14 or 26 months).
- Cookie consent records: for as long as needed to show we obtained consent.
9. Marketing
We will not add you to a marketing list just because you sent a quote request, unless:
- you have consented; or
- PECR allows us to contact existing/similar service business contacts, and we give you a clear opt out.
You can unsubscribe using the link in any email or by contacting us.
10. Your rights
You have the right to:
- access your personal data;
- have inaccurate data corrected;
- have data erased in certain cases;
- restrict or object to processing;
- data portability, where the legal conditions are met;
- withdraw consent at any time, where we rely on consent (this does not affect processing already carried out);
- complain to us and to the Information Commissioner’s Office (ICO).
To exercise these rights, contact the DPO using the details above.
Complaints to us: under the Data (Use and Access) Act 2025, you can complain to us about our use of your personal data. We will acknowledge a complaint within 30 days and tell you about the outcome without undue delay.
Complaints to the ICO:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
https://ico.org.uk, telephone: 0303 123 1113
11. Security
We take appropriate technical and organisational measures to protect personal data. No website transmission is completely secure.
12. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. The current version will always be on this page.